Team Managers are essential to keeping each hockey season running smoothly. They handle the behind-the-scenes organization so that coaches can focus on coaching and players can focus on playing. If you’re organized, can use a computer, enjoy working with families, and want to support your child’s team, this is a great volunteer role.
The Team Manager Role
Team managers keep the season running smoothly.
You are the main off-ice organizer for your team. You handle communication, paperwork, scheduling support, and coordination with the association so coaches can focus on player development and time on the ice.
The team manager is the central point of contact between:
- The team and parents
- The team and coaches
- The team and NOMHA
- The team and officials, referees, and other associations
Your job is to oversee off-ice tasks and make sure responsibilities are clearly assigned and followed through.
You do not have to do everything yourself. The role is about organizing, delegating, and making sure things get done.
Thank you for volunteering. This role matters.
Team Manager Key Responsibilities
Team Managers are responsible for:
- Communicating with parents and coaches
- Scheduling games with other teams
- Entering the team’s game and practice schedule into TeamSnap
- Sending out updates and changes in TeamSnap
- Sending out key information in TeamSnap and via email
- Coordinating travel, tournaments, and accommodations
- Organizing volunteer schedules for games and events
- Preparing their team for Hockey Photo day and photo ordering
- Helping their team order NOMHA-branded apparel
- Assisting with team finances and tracking expenses (with the Treasurer)
- Submitting game scores (when required)
- Liaising with NOMHA, other associations, and officials
- Supporting coaches in meeting deadlines and submitting rosters
This role involves regular communication and a commitment to keeping the team organized throughout the season. Managers often act as the main point of contact for parents and help ensure everyone is on the same page.
Team Manager Manual
NOMHA has created a Team Manager Manual with helpful step-by-step instructions, templates, and important policies to guide you. Download and review the manual before the season starts:
Link: NOMHA Team Manager Manual (September 2025)
Required Training, Certifications, and Documentation
Before the season begins, every team manager must complete:
- Criminal record check
- Respect in Sport for Activity Leaders
- Concussion Awareness Training Tool (CATT)
These requirements help ensure player safety and compliance with Hockey Canada and NOMHA policies
Team Meetings
Early-season meetings set the tone for the year.
You are responsible for helping organize and lead:
- An initial team staff meeting
- A parent and player meeting early in the season
These meetings cover:
- Team expectations
- Rules and conduct
- Safety procedures
- Budget and fundraising
- Volunteer roles
Meeting notes should be recorded and shared. Written records help prevent confusion later in the season.
Hold team meetings in a reasonably quiet space if possible so all parents can hear. It can be difficult to hear in the stands at the rink, and is usually much easier for parents to hear when the meeting is held in the snack concession area.
Volunteers and delegation
You cannot do all of this team management work alone.
Each family is expected to help in some way. Delegation is essential.
Common volunteer roles for other parents include:
- Jersey care
- Timekeeping and scorekeeping
- Safety person
- Treasurer
- Tournament coordinator
- Dressing room monitors
- Emergency Action Plan roles
All volunteers must complete a criminal record check before participating. Volunteers can check with the Association Registrar (register@nomha.com) to see if their criminal record check is on file and current/valid.
The team manager oversees assignments and follows up if tasks are not being completed .
Rosters, eligibility, and records
The team manager maintains key records, including:
- Approved team player roster
- Parent contact list (email addresses, phone numbers, addresses)
- Medical forms
- Game sheets and injury reports
- Schedules and volunteer assignments
You are responsible for ensuring all players and staff are properly registered and eligible to participate under Hockey Canada and BC Hockey rules 
Scheduling and games
NOMHA provides official game and practice schedules.
Team managers:
- Communicate schedules to families
- Coordinate changes through the NOMHA Ice Scheduler
- Ensure volunteers are assigned for each game
Spordle Play is used for electronic game sheets and official reporting. Paper game sheets are used only when required. Here is a detailed explanation of how NOMHA uses the Spordle software platform.
Tournaments and travel
Team managers help coordinate:
- Tournament applications
- Travel permits
- Out-of-town contact forms
- Accommodation and meal planning
All tournaments and travel must be sanctioned. Extra tournaments beyond standard limits require NOMHA approval 
Team finances and fundraising
Each team must have:
- A team budget
- A team bank account with two signing authorities
- A designated treasurer
All fundraising must be approved by the NOMHA Board. Teams cannot profit from fundraising. Funds are used only for team expenses and must be accounted for clearly
Year-end wrap-up
At the end of the season, team managers ensure:
- Final financial reports are submitted
- Team bank accounts are closed
- Remaining funds are handled according to NOMHA policy
- Volunteers are thanked
This final step formally closes the season and protects future volunteers and the association.
Helpful reminder
You are not expected to be perfect.
You are expected to communicate clearly, delegate fairly, follow policy, and ask for help when needed. NOMHA Board members are there to support you.
Your work helps create a safe, organized, and positive hockey experience for every player.
Sun Valley Sports NOMHA Apparel
NOMHA team gear is available locally through Sun Valley Source for Sports in Vernon. They handle both the branded designs and the printing.
The system works like this:
- Sun Valley sets up a NOMHA Master Store using an online platform called OrderMyGear (OMG).
- Each NOMHA team’s Team Manager creates a team mini store based on the master store.
- The team’s store is open for a short time (usually 1–2 weeks) to collect orders. No online payment is taken.
- Once the order window closes, Sun Valley prints the items. This process typically takes 3–4 weeks after the store closes.
- Sun Valley notifies customers by email when orders are ready.
- All orders are picked up and paid for in-store by individuals who ordered.
Sun Valley Sports Name Bars
Sun Valley Sports in Vernon can produce name bars for jerseys. Sun Valley has three name bar installation options available:
- Just names on bars $15 each
- Namebars pressed on jerseys $10 each
- Namebars sewn on jerseys $20 each (includes removal at the end of the season)
If you would like to place an order, please email Sun Valley your roster with name colour and name bar colour choices, what size name bar you would like (3″ or 4″), and which installation option above you would like.
Please let Sun Valley know if you have any questions: sunvalley@sourceforsports.ca
Tournament Donation Request Letter Template
Team Managers can use our standard tournament donation request letter when reaching out to local businesses for support. This template makes it easy to ask for help with raffle baskets, silent auction items, player gifts, or monetary contributions that offset tournament costs.
The letter is written in a flexible format so managers from any division can update it with their own tournament dates, team details, and coordinator contact information. Teams can copy the text, personalize the brackets, and print or email the final version to potential donors.
Most businesses appreciate having clear information about the event, the number of players attending, and how their donation will be recognized. This letter covers all of that in a professional and consistent way.
Managers should send the letter out early in the season or at least a few weeks before the tournament. This gives businesses time to respond, prepare items, or arrange pickup. If you have questions about how to use the template or what types of donations are allowed, your division director or tournament coordinator can help.
Vipers Mini-Game and 50/50 Tickets
Each year in January, the younger teams are typically invited by the Vernon Vipers to participate in their Mini-Game + 50/50 minor hockey fundraiser. The kids play a short game between periods, and families sell the 50/50 tickets during the game.
Teams that participate receive the proceeds of the 50/50 draw. This can be a wonderful fundraiser for your team and can be easily run with some prep work before the event itself.
Once given a date by NOMHA, contact Todd Miller (todd@vernonvipers.com), the Executive Vice President of the Vernon Vipers. You will need to provide the Vipers with a team roster (if playing a mini game), and a list of player+parent entrance tickets required. We get a group rate for the entrance tickets, and they can be picked up at the Vernon office or the box office on game day.
You need to contact the NOMHA Treasurer (Treasurer@nomha.com) to make sure a gaming license for the 50/50 is obtained. You must confirm that the gaming license is in place prior to the event. Please read the details of the gaming license prior to the event. There are many rules to be followed, including that children cannot touch raffle supplies, including cash and tickets.
A cash float is necessary for this event. Usually this is about $350 in small bills and change. You must remember to remove the float before counting your sales and calculating the 50% share. You should also bring all the supplies you need like buckets, tape, envelopes, elastic bands, pens etc.
Rolls of double tickets can be purchased at Scattered Goods or the Dollar Store in Vernon. You should purchase the number of tickets listed on you gaming license. Different priced tickets must be different colors.
Tickets can be prepped by pre tearing them into the length you are selling. We usually do strips of 10 tickets (check the gaming license to confirm this). Bundle the strips in groups and record the ticket numbers on the bundles. *Tickets must be sold in numerical order*
Remind parents that each family needs to provide at least one adult volunteer to sell 50/50 tickets. Ideally you will have 1-2 people selling tickets at each section. There are 17 seating sections at Kal Tire Place, so you will need a minimum of 17 ticket sellers ideally. Tickets are usually sold during the first two periods only.
When a volunteer takes a bundle of tickets to sell, write the ticket numbers and the volunteers name on the gaming license sheet. The volunteer will have the bucket with a float and the tickets.
The gaming license sheet stays at the table. When the volunteer returns with the money, it is counted, matched to the sheet, and signed off. The process repeats for every volunteer.
Please ensure you are ripping tickets as they are purchased and have them ready to draw at the 5-minute mark of the 3rd period.
You must stop selling at the 5-minute mark of the 2nd intermission. The draw will happen during the TV timeout of the 3rd period. Money needs to be counted, float removed, and then the total proceeds divided and ready for the winner to claim.
Record the name, phone number, and address of winner. Keep the winning ticket and attach both tickets to gaming license.
Here are some important resources from BC Gaming:
Gambling Event Licence Fundraising
Licensed Charitable Gaming Rules
Gaming Event Revenue Report Online Submission Guide
Standard Procedures for Ticket Raffles
Sample Forms for Ticket Raffle Paperwork Requirements
Questions
Contact your Team’s Head Coach or Applicable Board Member for support or clarification.